Customer Service Program

Spectra Venue Management employees at the Greater Richmond Convention Center emphasize the importance of excellent customer service.

"Great Experiences" — the national Spectra campaign — is designed to elevate customer service and create a fun and exciting atmosphere for all guests and employees. The customer service program employs five goals to help maintain a first-rate facility by providing top-notch service. The program encourages staff to recognize behavior that embodies one of the five principles by nominating workers for employee of the month.

Staff and clients are encouraged to submit Great Experience cards to recognize employees “in the act” of practicing excellent customer service. The goal is for every visitor to feel at home in Richmond and take away a positive lasting impression. 

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CUSTOMER ACCOLADES
  • “Our event manager is always a pleasure to work with and the success of our event would not be the same if she wasn’t around. She is definitely an asset to this venue and a huge reason we keep returning.” – NYLA Dance
  • “Everyone at the GRCC is most helpful and accommodating. One of the finer facilities in which we work!” – Virginia Motor Trend International Auto Show
  • “Can’t wait to book again—instead of once a year, thinking about coming back two or three times more.” – Alter Reality Games
  • “WTVR CBS 6 thoroughly enjoys working with GRCC each year to host our annual Healthy Lifestyle Expo. The staff in every department are always a pleasure to work with and work hard to help make out event a success.” – WTVR CBS 6
  • “Thank you for the excellent service from everyone. The response time for various requests was amazing.” Latham & Watkins
  • “The staff were extremely helpful throughout the entire planning process and execution of the event. Our event was a success because of their hard work and experience assisting with the TBS Birthday Ball.” – United States Marine Corps
  • “As someone who is local to Richmond, we wanted to host our event close to home to cut down on travel expenses as well as show off Richmond to our guests. The staff was beyond exceptional.”— Expert Leverage
  • “As an organizer of a large event, it is essential to our success that we have professional, hardworking, knowledgeable staff to work with. This is the ninth year of my event and the fourth year at the convention center working with this staff. I would say they are the best.” — Pink Tie Gala
  • “We keep coming back because the staff and facility continue to exceed our expectations.” – South University
  • “I have worked other convention centers and being a small group we are often overlooked. I never felt that way here. The staff treated me with an understanding of how important my meeting was to me.” – IBP
  • “The staff at the GRCC are amazing. It is my absolute favorite place in Virginia to hold an event. I know the quality will exceed our expectations and that the staff won’t let anything fall through the cracks.” – Virginia Bankers Association.
Spectra Venue Management’s 5 Customer-Service Principles
  • Greet the customers.
  • Relate with a friendly question.
  • Explore the options.
  • Address and respond to their needs.
  • Thank the customers and make them feel appreciated.
Great Experience
customer service
Great Experience