FAQS

The staff at the Greater Richmond Convention Center is committed to providing excellent customer service to all planners, exhibitors and attendees. Below are some frequently asked questions about the facility and planning an event.

For more information, please call (804) 783-7300.

EVENTS
I'm interested in holding an event in Richmond. Whom do I contact?

Please direct all event inquiries to the Sales Department at (804) 783-7334 or submit a request for information.

If you need assistance with hotel accommodations, dining or attraction options, customized tours or planning itineraries, we’ll be happy to refer you to the appropriate account executive at Richmond Region Tourism.

Who is the food and beverage provider at the convention center?

Food and beverage services are provided exclusively by Aramark. Please contact the Sales Department at (804) 783-7303.

Who is the audiovisual service provider?

PSAV is the GRCC preferred audiovisual provider and the exclusive rigging provider. Please contact the Event Technology Department at (804) 783-7323.

Who is the exhibit decorator?

Exhibits Inc. is the preferred decorator. 

Does the convention center host weddings?

Yes, for more information please contact the Sales Department at (804) 783-7334 or submit a request for information.

May I bring in an outside caterer? May I bring food and beverage items into the facility?

Aramark is the exclusive caterer for the Greater Richmond Convention Center. No outside food or beverage items are allowed in the convention center without Aramark’s approval. All food must be purchased on-site through the Aramark catering sales department. Special circumstances such as cultural weddings and ethnic events may be considered on a case-by-case basis.

What is the role of the event manager that will be assigned to me?

An event manager will be assigned to you as your main liaison with GRCC staff and service providers. The primary responsibility of your event manager is to gather and communicate your event information to various in-house operating departments; make sure your event is in compliance with the facility’s rules and regulations; and help your event run safely and smoothly. Your event manager will be with you leading up to, during, and after the event to help make sure your event is a complete success.

What is included in the use of a meeting room?

A standard set-up of your room — configured as theater, classroom, rounds or boardroom style — including tables, chairs, a lectern and two skirted tables for registration, are included in your license fee. Contact your sales manager for details.

What additional costs could I expect to incur?

Every event is different; your event manager will provide you with an itemized estimate based on your event’s specific needs. Some of the following charges may apply: electrical, audiovisual, catering, insurance, cleaning services, event staffing, internet and/or equipment.

For more information, please visit the GRCC Labor, Services, Fees and Equipment sheet.

Can you create meeting room diagrams for me to view?

Yes, your event manager will create scaled floorplans that show the layout of your meeting space. Some events held in the Exhibit Hall will require a floor plan that must be submitted for approval by building staff and the Richmond Fire Department.

Exhibits Inc., the GRCC’s preferred decorator, offers these services for some events. For more information, please contact your event manager.

Can I ship product/materials in advance?

The Greater Richmond Convention Center does not operate a shipping and receiving department. We will accept limited deliveries on a case-by-case basis. These shipments must be coordinated with your event manager. Additional fees may apply for receiving shipments. All convention, trade show and consumer show shipping must be coordinated through the show’s decorator. Our preferred decorator, Exhibits Inc., can provide drayage services.

Does the convention center have carts to bring in equipment?

The GRCC has a limited number of small flatbed carts available on a first-come, first-served basis. Carts may be checked out from the main security base with a valid drivers’ license to be held while the cart is in use. Availability is not guaranteed. We encourage you to bring your own cart or check with your show decorator regarding these services.

Is your facility a union facility?

No, the GRCC does not have any contractual relationships with any unions. Show staff may load/unload and operate their own equipment and set-up/tear down their own booth equipment per regulations established by the show organizer.

EXHIBITING
How do I order utility services (electrical, water, compressed air, etc.)?

Click here to visit the Utilities page. For questions, please send an e-mail to utilityservices@greaterrichmondcc.com.

Can exhibitors give out food/beverage/liquor samples and/or sell food on the show floor?

Food and beverage sampling is permitted in the GRCC under certain conditions and with the approval of Aramark, the GRCC’s exclusive food and beverages service provider. Click here to view Aramark’s sampling policy. Contact an Aramark sales representative for details.

I can’t leave my booth to order food. Can I bring a cooler of food? Can I order food to be delivered?

Aramark is the exclusive food and beverages servicer provider for the GRCC. No food or beverages are allowed into the facility without Aramark's approval. Click here for more information on the facility’s dining options or contact an Aramark sales representative to inquire about options for delivery of food and beverages to locations inside the GRCC.

What equipment is included with my booth (tables, chairs, carpet, etc.)?

The GRCC does not serve as the decorator for trade shows, conventions or consumer shows. Rental items for your booth should be secured through your show decorator as required by the show organizer. Please contact show management directly for more information.

Is electric included in my booth?

Electric is not included in your booth unless arranged by show management. You may order electric and utility services online here.

I forgot to order electricity. Can I do that during load-in?

Yes; please visit the exhibitor services desk during load-in. Ordering electricity on-site is subject to floor rates; for advance rates, please order electricity online here at least 14 days before move-in.

Can I bring my own extension cord or power strip?

The GRCC is the exclusive provider of utility services in the GRCC. Electrical, water, drain and compressed air services can be ordered here. You may bring an extension cord or power strip as long as it meets the standards of the building and does not pose a safety hazard. Click here to visit the Utilities page for more details. 

When will my power be turned on?

Power normally is ready the first day of move-in for exhibitors with advance orders. Orders placed on-site will be connected on a first-come, first-served basis.

INTERNET / TELECOMMUNICATIONS
Do you have Wi-Fi?

The GRCC offers basic complimentary Wi-Fi in the public spaces of the convention center. Upgraded wireless service in event spaces can be provided at the GRCC’s prevailing rates found here. The GRCC also offers dedicated bandwidth segments and wired services.

The GRCC also provides networking options through its Event Services department. Please contact IT Manager Dan Allred at (804) 783-7320 or dallred@greaterrichmondcc.com for more information.

How do I order telecommunication (internet and telephone) services?

Internet and telephone services can be ordered here.

Please contact IT Manager Dan Allred at (804) 783-7320 or dallred@greaterrichmondcc.com for more information.

PARKING
Where can I find parking?

The Greater Richmond Convention Center operates a 410-space parking deck connected directly to the facility at the corner of Third Street and Marshall Street. A 1,000-space parking deck owned by the City of Richmond at the corner of Fifth Street and Marshall Street is connected directly to the convention center and the Marriott Hotel. Several other public parking facilities and on-street parking are located within walking distance. Visit the Directions and Parking page for more details.

Are loading docks available?

The facility has two gated loading docks: one in the Exhibit Hall building and one in the Ballroom building. The Exhibit Hall loading dock has 16 loading bays with lights and two ramps; the Ballroom dock has four covered loading bays. For freight restrictions, scheduling and move in/move out procedures, please contact your event manager. For GPS directions to the loading dock, use the following address: 303 E. Leigh St., Richmond, VA 23219. See Floor Plans for more details.

Where do I load equipment and where can I park afterward?

Loading can be done from either the Exhibit Hall or Ballroom loading dock, depending on the location of your event. In order to accommodate all vendors, loading and unloading of personal vehicles is limited to 15 minutes and other regulations as instituted by show management. Once the vehicle has been unloaded, you should park it in an area lot or deck. See Directions and Parking for more details. In some instances, parking in the Exhibit Hall loading dock is permitted for a fee; please visit the exhibitor services desk inside of the Exhibit Hall for more information.

SECURITY
What security features are offered at the GRCC?

A professional in-house security team provides 24-hour general facility coverage of the GRCC. In-house security is not responsible for goods and property within event spaces. Licensee is responsible for contracting for event staff and security, through the event manager, for the event areas from the time of initial occupancy until completion of move-out.

Show organizers are encouraged to consider a police presence at events. For more details, visitSafety and Security or contact your event manager.

Are emergency service personnel (police, fire, EMT) available for my event?

City of Richmond emergency service personnel may be hired through your event manager and may be required in some cases. Please contact your event manager to discuss your event staffing and security needs.

TRANSPORTATION / TRAVEL
What forms of public transportation are available?

The Greater Richmond Convention Center is located adjacent to Broad Street, which is on the Greater Richmond Transit bus route.

The GRTC Pulse is a high-capacity rapid transit system that serves a 7.6 mile route along Broad Street and Main Street, from Rocketts landing in the City of Richmond to Willow Lawn in Henrico County. Two Pulse stops serve the convention center: Eastbound at Fifth and Broad streets, and westbound at Third and Broad streets.

The Richmond region also is served by two Amtrak train stations; the Main Street Station located in downtown Richmond and the Staples Mill Station, a 14-minute car ride away.

Several area taxi companies as well as Uber and Lyft operate 24 hours a day.

Richmond features a popular bike share program with stations near the convention center.

How far away is the convention center from an airport?

The Richmond International Airport is less than 10 miles from the Greater Richmond Convention Center, about a 15-minute car ride.

Other airports include the following:

Newport News/Williamsburg International Airport, 59 miles to the east

Charlottesville/Albemarle Airport, 69 miles to the west

Norfolk International Airport, 81 miles to the east

Ronald Reagan Washington National Airport, 93 miles to the north near downtown Washington, D.C.

Dulles International Airport, 97 miles to the north adjacent to the Washington, D.C., metro area

What are the nearest hotels?

The Richmond Marriott and Hilton Richmond Downtown are located adjacent to the GRCC on Broad Street. Other nearby accommodations include the Jefferson Hotel, Quirk Hotel, Linden Row Inn, Omni Richmond, Crowne Plaza, Courtyard by Marriott, Residence Inn, Homewood Suites, Hampton Inn & Suites, Holiday Inn Express, the Berkeley Hotel and the Commonwealth

Is there a place to lock a bike?

Yes, there are several bike racks located around the facility.

Do you have a list of nearby restaurants?

Visit our Sponsors page for information on local restaurant options.

Can I walk to hotels/restaurants/shopping?

The GRCC has a “Walker’s Paradise” score of 94/100. In the heart of downtown Richmond, the convention center is within walking distance to nationally recognized restaurants, major hotels and boutique accommodations, performing arts, cultural centers and unique shops.

MISCELLANEOUS
Does the GRCC have a sustainability program in place?

Yes, the Greater Richmond Convention Center is a certified Virginia Green facility. Single-stream recycling containers are available to all attendees in the public spaces. If additional recycling methods are requested, we can work with you to explore available options. Visit our Green Initiatives page for more information.

What is your animal policy?

In general, animals are not permitted inside the Greater Richmond Convention Center except for the following instances:

  1. Service animals, which the Americans with Disabilities Act defines as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. The dog must be trained to take a specific action when needed to assist the person with a disability. Emotional support, therapy, comfort, or companion animals do not qualify as service animals under the ADA. Also, service animals in training are not considered service animals under the ADA.
  2. Animals that are part of an exhibit, display or performance will be permitted on a case-by-case basis and as approved by facility and show management.

All sanitary needs for animals are the responsibility of the handler, and the animal must remain in the control of the handler at all times

For more information on these and other circumstances, see the Event Handbook or contact your event manager. 

Does the facility have automatic teller machines?

ATMs are available in several locations throughout the facility and are marked on the floorplans.

Do you have wheelchairs?

Wheelchairs are available on a first-come, first-served basis; they may not be taken out of the building. Visitors will be asked to leave an ID at the security desk while using the wheelchair. Please inquire at the main entrance at the corner of Third Street and Marshall Street, or ask a staff member upon arrival.

What is the weapons policy?

Weapons are prohibited in the licensed areas of the facility in most cases. Some exceptions include firearms carried by law enforcement in the performance of their duties, and items displayed as part of an exhibit. Open carry and concealed carry of firearms are permitted in public spaces as provided for under Virginia law. See the Event Handbook for more information.

Do you have a room for nursing mothers?

The VCU Health Lactation Lounge is located on Level 1 of the Ballroom Building. The GRCC is the only convention center in the Commonwealth of Virginia to offer a permanent lactation lounge for guests. The lounge is sponsored by VCU Health as part of its commitment to supporting mothers who want to breastfeed their babies.