Utilizing independent judgement, the Director of Operations directs, manages, supervises and coordinates the day-to-day activities and operations of the facility’s housekeeping/set-up program and the maintenance program, including set- up/changeovers/tear down, custodial/housekeeping, grounds keeping and operation and maintenance of the mechanical, electrical, plumbing and HVAC systems.

Assists with providing overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure booking and rebooking of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget. Provides highly responsible staff assistance to the Assistant General Manager and General Manager.

Responsibilities (Including, but not limited to):

  • Assume management responsibility for all services and activities involved in the maintenance and operations of assigned facility(s) including HVAC, electrical, mechanical, and plumbing equipment; custodial/housekeeping/set-up services; sound/lighting; fire protection; life safety; workplace safety; signage and grounds keeping
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods, and procedures; identify and resolve challenges
  • Oversee the set-up of events; coordinate facility related arrangements with concessionaires; direct and monitor the work of contractors, engineers, and architects on building projects
  • Prepare and administer departmental annual budget; supervise the disbursement of departmental funds; establish and maintain controls to ensure that budget appropriations are not exceeded; forecast additional funds needed for staffing, equipment, materials, and supplies; implement adjustments as necessary; develop and maintain Capital Improvement Project reports and recommendations for the facility; administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, )
  • Administers and negotiates contracts with a variety of outside vendors
  • Acts as liaison with City services for facility related functions (codes, parking, license/permits, utilities, )
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

Preferred Qualifications:

Bachelor’s degree from an accredited college or university

Five (5) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in a convention center, sports venue, hotel, performing arts facility or other public assembly facility), with at least three (3) years of supervisory experience

  • Knowledge of operational characteristics, services and activities of public facility operations and maintenance programs including electronic data processing systems, event set-up & teardown, drayage, decorators, housekeeping, trades, audio-visual, electrical,
  • Knowledge of EEOC, FLSA, OSHA and ADA issues; knowledge of principles of budgeting
  • Must be able to manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines; plan, direct, and evaluate the work of subordinates; analyze and resolve challenges
  • Must be able to communicate clearly and concisely in the English language, both orally and in writing
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  • Completion IAVM’s Venue Management School
  • Possession of, or ability to obtain a current CPR certificate and a Virginia driver’s license

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facility and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information, occasionally lifts/carries/transports/sets objects and equipment weighing up to (50) pounds.

Work environment:

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

SALARY:                      Salary range is $70,000 - $90,000 depending on qualifications and experience.

HOW TO APPLY:         Apply online here

Please include a cover letter, resume and salary history as part of your application.

CLOSING DATE:          Open Until Filled

Spectra maintains a drug-free work place and is an Equal Opportunity Employment (EOE) Employer


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