Visitor Services

Notary Public

The Convention Center offers Greater Richmond Center clients the convenience of an on-site notary. A notary is a public servant appointed by state government to witness the signing of important documents and administer oaths. Documents are notarized to deter fraud and to ensure they are properly executed. The notary also serves as an impartial witness and identifies and screens out impostors.

Contact Kathy Johnson for more information at (804)783-7307.

Richmond Region Visitor Center

Every year more than 5 million visitors come to the Richmond Region. Standing ready to greet them are travel counselors at the Richmond Region Visitor Center—a one-stop-shop fo

r visitors. In addition to picking up brochures about attractions, events, dining and shopping, visitors can talk with the experienced travel counselors who can give directions and arrange for discount lodging reservations.

The Visitor Center also features a gift shop with extensive Richmond Region merchandise including souvenirs, T-shirts, postcards and more.

For those interested in an overview of the area, Historic Richmond Tours begins its tours at the Richmond Region Visitor Center, located on the first floor of the Exhibit Hall building. The Visitor Center is open 9 a.m.-5 p.m. daily, and 9 a.m.-6 p.m. from Memorial Day through Labor Day. The Visitor Center is closed Thanksgiving, Christmas and New Year’s Day.

For more information, please call (804)783-7450, or visit

Additional Information

Baby Changing Stations – located in both women’s and men’s restrooms throughout the building. We’re happy to offer 26 total changing stations for your convenience.

Elevators – 8 total – 2 located withing the parking garage
2 in the Ballroom Pavillion along 5th Street
4 in the Exhibit Hall Pavillion at the corners of 3rd & Marshall, 5th & Marshall, at the Business Center, and in front of Exhibit Hall C.

Services for visitors with disabilities: 6 Total Handicap Access Doors
1 at the 3rd & Marshall Parking deck entrance into the building
1 at the 5th & Marshall Parking deck entrance into the building
1 at 3rd & Marshall
1 at 5th & Marshall
1 at 5th & Clay
1 at 5th & Broad
* Two additional ramps outside the Exhibit Hall Pavillion along 5th Street.


Our professional in house security staff provides 24-hour general facility coverage. The facility is open to the public during our regular business hours of 8:30am – 5:30pm. We do adjust our opening and closing times to accommodate event activity.

In addition to providing general facility security, we provide all event security and staffing services. These services are exclusive and include security guards, ushers, ticket takers, ticket sellers, door monitors, badge checkers as well as City of Richmond Off Duty Police, Fire and Emergency Services personnel, and Emergency Medical Technicians (EMT’s). Rates can be found on our Labor, Services and Equipment Rate Sheet.

You are responsible for providing security for the licensed areas from the time of initial occupancy until completion of move-out. This includes exhibit halls, ballrooms, meeting rooms, registration areas and applicable pre-function areas, as well as loading docks being used by you, your exhibitors and/or attendees. Your Event Manager, in conjunction with our Director of Safety and Security, will work with you in developing a comprehensive security plan specific to your event.

In the interest of public safety, we do reserve the right to add additional security personnel as deemed necessary.

For more details, please refer to our Event Handbook.