Customer Service Program

OVG360 employees at the Greater Richmond Convention Center emphasize the importance of excellent customer service.

"Great Experiences" is designed to elevate customer service and create a fun and exciting atmosphere for all guests and employees. The customer service program employs five goals to help maintain a first-rate facility by providing top-notch service. The program encourages staff to recognize behavior that embodies one of the five principles by nominating workers for employee of the month.

Staff and clients are encouraged to submit Great Experience cards to recognize employees “in the act” of practicing excellent customer service. The goal is for every visitor to feel at home in Richmond and take away a positive lasting impression. 

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GRCC GREAT Experience Program